Product organization for hybrid Hadware & Software systems

Context
Suez Smart Metering develops the On’connect offering, addressing the complete remote metering value chain, from the meter to services, including meter installation, data collection and analysis, and value-added services with the dual objective of optimizing the value of remote reading and preserving resources. Smart metering teams are fragmented between infrastructure, hardware engineering, software engineering, and business operations. They face a double challenge of improving the delivery (reducing the time to market with a more efficient collaboration model) and capturing more business value in order to manage an international expansion.
The objective is to design and implement a product operating model, with an efficient hardware x software collaboration model.
Challenges
No clear product definition
Complex legacy systems with high interdependancies and quality issues
Siloed legacy organization
No product team
Strategic alignment with the emerging group's digital factory
Our Approach
Clarification of the On'Connect Value Chain and Product Scope
Organizational Design Based on Specialized Teams
Implementation of a Scalable Governance Model
Organizational Kick-Off and Product Management Coaching
Impact
Product team hired, organized (at system level and components levels), and coached
Strategic roadmap defined and shared
Delivery coordination up & running accross quarterly PI ceremonies
Product quality management strengthened with the distribution of QA roles
Continuous discovery started
Client Testimonial

We recognize the benefits of the new organizational model, bringing more clarity and efficiency, for the delivery of value to our customers, and for employees as well."
David Racher,
Smart Water & Smart City Business Line VP — Suez Digital Solutions
Thiga
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