Product organization for hybrid Hadware & Software systems

Context
Suez Smart Metering develops the On’connect offering, addressing the complete remote metering value chain, from the meter to services, including meter installation, data collection and analysis, and value-added services with the dual objective of optimizing the value of remote reading and preserving resources. Smart metering teams are fragmented between infrastructure, hardware engineering, software engineering, and business operations. They face a double challenge of improving the delivery (reducing the time to market with a more efficient collaboration model) and capturing more business value in order to manage an international expansion.
The objective is to design and implement a product operating model, with an efficient hardware x software collaboration model.
Challenges
- No clear product definition
- Complex legacy systems with high interdependancies and quality issues
- Siloed legacy organization
- No product team
- Strategic alignment with the emerging group's digital factory
Our approach
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A clarification of the On Connect value chain and product scope
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Organizational design leveraging the On Connect system team, Hardware, software, and analytic services component teams, and platform teams ( infrastructure management and shared applicative sub systems)
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Setup of a @scale governance model for the Product strategy, discovery, and Delivery (PI planning)
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Organizational kick off and Coaching of Product Managers
Our impact
- Product team hired, organized (at system level and components levels), and coached
- Strategic roadmap defined and shared
- Delivery coordination up & running accross quarterly PI ceremonies
- Product quality management strengthened with the distribution of QA roles
- Continuous discovery started

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