CLUB MED
&
THIGA
Improving delivery efficiency for product teams using a GenAI Agent
GenAI for Teams
Operational Excellence
Hospitality
Context
Club Med aims to enhance the operational performance of its internal teams through the implementation of AI agents. The initiative focuses on identifying repeatable, high-impact use cases where AI can act as a lever to augment—not replace—human capacity across the delivery chain.
Challenges
Identify the most valuable and replicable use cases across the organization
Design an agentic architecture compatible with Club Med’s tech stack and environments
Engage product teams in a co-construction and adoption process
Measure and demonstrate tangible efficiency gains linked to AI agents
Our Approach
Mapping product & tech processes to identify AI opportunities
Prioritizing use cases: US creation, API comprehension, release notes, etc.
Building and deploying first agents
Iterative sprints with human-in-the-loop feedback
Measurement of impact and continuous optimization
Laying the foundation for multi-agent governance and scale-up
Impact
Time savings on content creation and support tasks : From 3-5 days to 0,5 day
Better documentation quality and usability
Faster time to market
Adoption of a scalable framework for AI agent deployment - in progress
Thiga
The newsletter with real impact
No
one
is
too
big
to
scale